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Agent feedback on answers in kb

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edited Dec 20, 2019 10:22AM in Knowledge Management 9 comments

Summary

Survey on answers for internal use to capture agent feedback

Content

We use our knowledgebase internally for agents to find info, knowledge and guides/manuals to help them in their daily operations.
But we want agents to give feedback on the articles/answers in order to improve the content so I'm trying to figure out a way to add a survey to the answers.

I have so far managed to create a simple survey with yes/no question and a comment field, and I have also added it to an answer - se screenshot.

But in order to actually use the feedback we also want to know:

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