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Search engine crawler and Tier 1 sessions

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edited Dec 23, 2019 5:15PM in Agent Desktop 4 comments

Summary

Search engine crawler and Tier 1 sessions

Content

Hello!

I'm wondering if anyone knows if a search engine crawling/indexing knowledge base articles on the customer portal incurs Tier 1 sessions?  If this is documented somewhere, please let me know.  

Thanks!

Version

19C
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