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Preference of communication

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edited Dec 31, 2019 1:46PM in Agent Desktop 5 comments

Summary

Preference of communication

Content

Hi Folks,

How to achieve the below scenario?

Scenario :

A customer need to choose whether they want to receive notification either through mail or sms. Based on which we need to configure the system.

How this preference can be captured?

Thanks

Thiyag

 

Version

19B

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