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Displaying Answers with Multiline Widget on CP

Accepted answer
edited Jan 2, 2020 8:04PM in Customer Portal 1 comment


Displaying Category Only Answers with Multiline Widget on CP


I'm using the out of the box Multiline report widget to display Answers on the customer portal. I've noticed that Answers from our database that have a Category set, but no Product, are not listed on the CP. I read through the widget's documentation and don't see an attribute I can set to make these Answers appear. I've double checked our Product/Category configuration in the Agent console and end-user visibility is set correctly and Product-Category Linking is off. Is there a way to list answers with only categories set on the Customer Portal?

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