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Quick Search Reports on BUI

Received Response
edited Jan 3, 2020 11:46AM in UI Extensibility 4 comments


quick search reports filter on bui


Hi everyone,

Our client wants to use incident quick search report on browser ui. We use a filter such as (incidents.assgn_group_id=Logged in) on the report. When the user searches an incident by reference number while incident.assgn_group_id different than Logged in, the report displays the incident.
Same report works fine on agent desktop. It means does not display the incident.

In short it seems quick search report filters dont work properly on bui. Is it possible to have some bugs here? Or am i doing something wrong?

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