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Business rules - use "equals" with "|"

Received Response
edited Jan 8, 2020 4:23PM in Agent Desktop 3 comments


Equals does not seem to work when paired with "|"


I have a business rule that checks the subject of an incident for a specific string … case sensitive.  There are a few different scenarios so I'm using the | separator to act as an "or".  I do not want to use matches regular expression as I want to check for an exact match.  This is essentially what the rule looks like:

Incident Subject equals "Auto Reply|Auto reply|Automatic reply|Automatic Reply"

but it does not appear to be working.  Can't you use "equals" in conjuction with "|"??

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