Business rules - use "equals" with "|"
SummaryEquals does not seem to work when paired with "|"
I have a business rule that checks the subject of an incident for a specific string … case sensitive. There are a few different scenarios so I'm using the | separator to act as an "or". I do not want to use matches regular expression as I want to check for an exact match. This is essentially what the rule looks like:
Incident Subject equals "Auto Reply|Auto reply|Automatic reply|Automatic Reply"
but it does not appear to be working. Can't you use "equals" in conjuction with "|"??