Expired Incidents - Business rules
Summary
Recognizing a new incident created from reply to expired incidentContent
Hi,
I'm looking to create a business rule that would recognize when a new incident is created from a reply to an expired incident. I see the message "Incident created due to reply to expired incident", but I don't know when that is appended to the incident.
I'd like to set a flag (custom field) to report on when this is happening.
Thanks.
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