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Add Custom fields - Chat Inlay

Accepted answer
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edited Jan 16, 2020 10:41AM in Customer Portal 21 comments

Summary

can we add custom fields or Product/Category to chat inlay?

Content

Hi,

We are new to chat inlay and looking to customise chat inlay.

Can we add Category/Product or custom fileds to existing chat inlay?

Basically want to know what are the other fields we can add to the inlay except the currently visible fields first name, last name, email and subject.

Can any one throw some light into this.

Thanks & regards

Kesava

Version

CP3.3, Service console 19A

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