Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
Add Custom fields - Chat Inlay — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Add Custom fields - Chat Inlay

Accepted answer
113
Views
21
Comments
edited Jun 7, 2022 1:19PM in General Technical Discussions 21 comments

Summary

can we add custom fields or Product/Category to chat inlay?

Content

Hi,

We are new to chat inlay and looking to customise chat inlay.

Can we add Category/Product or custom fileds to existing chat inlay?

Basically want to know what are the other fields we can add to the inlay except the currently visible fields first name, last name, email and subject.

Can any one throw some light into this.

Thanks & regards

Kesava

Version

CP3.3, Service console 19A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!