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Assign Incident When Response is Sent BUI

Accepted answer
edited Jan 21, 2020 8:51AM in UI Extensibility 1 comment



In the Agent Desktop there is the option in the incident workspace designer to auto-assign the incident to the agent when send on save is selected.

In the BUI there is no send on save option, but having the ability for the incident to be automatically assigned when the agent adds a response would be golden.

Does anyone know if there are any plans for this to be added in the future?

This can be semi-achieved with workspace rules. We currently have a rule to automatically assign interactions to the logged in agent if they have no agent assigned to them as soon as they are opened. This means if an agent opens an incident and does nothing though they see a pop-up to save their changes. This is annoying for the agents as they have not actually changed anything. 

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