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Report/Logs On Signature Error Message Template

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edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

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Hi all,

This should hopefully be a quick question and answer.
Is it possible to show details of interactions via Message Templates? Specifically the Security > Signature Error - Incident Not Created template? I can't find a specific table for this in the reporting.

We have someone complaining that we are not dealing with their emails. Looking in the inbox I can see the message is encrypted but we've never received a digital certificate from this contact. In this case we configured this message template to send with instructions on how to sign an email.
I want to be able to go back to the customer confirming that our system notified them of the specific issue and they need to resolve it on their end.

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