You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report/Logs On Signature Error Message Template

Received Response
14
Views
2
Comments
edited Jan 27, 2020 10:47AM in General Functional Discussions 2 comments

Content

Hi all,

This should hopefully be a quick question and answer.
Is it possible to show details of interactions via Message Templates? Specifically the Security > Signature Error - Incident Not Created template? I can't find a specific table for this in the reporting.

We have someone complaining that we are not dealing with their emails. Looking in the inbox I can see the message is encrypted but we've never received a digital certificate from this contact. In this case we configured this message template to send with instructions on how to sign an email.
I want to be able to go back to the customer confirming that our system notified them of the specific issue and they need to resolve it on their end.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!