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Report/Logs On Signature Error Message Template

Received Response
edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments


Hi all,

This should hopefully be a quick question and answer.
Is it possible to show details of interactions via Message Templates? Specifically the Security > Signature Error - Incident Not Created template? I can't find a specific table for this in the reporting.

We have someone complaining that we are not dealing with their emails. Looking in the inbox I can see the message is encrypted but we've never received a digital certificate from this contact. In this case we configured this message template to send with instructions on how to sign an email.
I want to be able to go back to the customer confirming that our system notified them of the specific issue and they need to resolve it on their end.

Howdy, Stranger!

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