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Auto solve an incident by email

Received Response
edited Jan 27, 2020 9:42PM in System Admin and Configuration 3 comments


We are trying to automatically solve an incident based on an incoming email.  The incoming email is not a reply but it does have the reference number in the subject.  I have tested some rules that say if the subject line contains "has been Resolved" then change the status to solved, but the status keeps reverting to updated rather than solved I think because of the EGW_SECURE_UPDATE_MODE configuration setting

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