You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Auto solve an incident by email

Received Response
22
Views
3
Comments
edited Jan 27, 2020 9:42PM in System Admin and Configuration 3 comments

Content

We are trying to automatically solve an incident based on an incoming email.  The incoming email is not a reply but it does have the reference number in the subject.  I have tested some rules that say if the subject line contains "has been Resolved" then change the status to solved, but the status keeps reverting to updated rather than solved I think because of the EGW_SECURE_UPDATE_MODE configuration setting

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!