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Report on Incidents Surveyed

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edited Jun 8, 2022 8:57AM in Agent Desktop 1 comment

Summary

Clean way to report in Incidents that were sent a survey

Content

Hi! 

We are getting ready to launch surveys and we want to have a clean way to look at all incidents created and clearly see if a survey was sent. We want to validate the right incidents are getting picked up. 

I am able to tell when the incident is in-queue for mailings, but once its sent, I can't find any data source that tracks it. Once the survey is taken, that's very easy to figure out.

Version

19C

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