We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report on Incidents Surveyed

Received Response
20
Views
1
Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 1 comment

Summary

Clean way to report in Incidents that were sent a survey

Content

Hi! 

We are getting ready to launch surveys and we want to have a clean way to look at all incidents created and clearly see if a survey was sent. We want to validate the right incidents are getting picked up. 

I am able to tell when the incident is in-queue for mailings, but once its sent, I can't find any data source that tracks it. Once the survey is taken, that's very easy to figure out.

Version

19C

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!