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Is it possible to upload file attachments with Chat REST API?

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edited Feb 6, 2020 4:02PM in Integrations and APIs 3 comments

Summary

Trying to meet the requirement of enable uploading file attachments on custom chat application by using Chat REST API

Content

I'm working on development of an application that integrates with OSvC Chat REST API to engage chat sessions. It works fine but I have a requirement to enable uploading of file attachments from customers.

By doing my researchs cannot found, in Chat REST API documentation, references to file uploading.

I found that it is possible to upload a file attachment to an incident using it rest service, so I decided to explore a way to get the ID of the incident created when the chat session starts but chat's incident id isn'n exposed on chats rest service and the incident created with a chat session isn't saved on DB until chat session ending. The creation of a Chat rule to force incident saving was not tried yet.

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