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Configuration Changes not reflecting in BUI

Received Response
edited Jun 8, 2022 10:31AM in Agent Desktop 3 comments


Refresh issues in BUI


It is taking an absurd amount of time for a small change to reflect the same behavior in BUI which is configured in AgentConsole.(ex: show/hide of a field). Sometimes I'll be working on complex workflows,navigating to multiple workspaces using NamedEvents during that time it is not navigating to right workspace in BUI but in AgentDesktop it does. What is the process behind this configuration changes reflection between AgentConsole to BUI. How this communication happens, knowing this will help me to tweak my customization.

Note: Minimum 30 to 45 minutes it is taking to reflect a change in BUI before which if I login even with Incognito Mode, the new changes doesn't show up there.

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