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what are the benefits of keeping raw_message.mht — Cloud Customer Connect
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what are the benefits of keeping raw_message.mht

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edited Feb 12, 2020 4:20PM in Agent Desktop 3 comments

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I have recently disabled saving raw_messge.mht as I do not see its benefit and some of them are very large (>60mb).  Since storage space is an ongoing issue for us, we have been manually deleting larger attachments.  I didn't want to overlook some hidden benefit for keeping this file, but to me it seems pretty useless other than taking up space.

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