You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Rightnow Service - Manually Amend Resolution Date on Specific Service Request as a Service Agent

Received Response
16
Views
2
Comments
edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

Summary

Rightnow Service - Manually Amend Resolution Date on Specific Service Request as a Service Agent

Content

Hi all

Apologies if this is the incorrect forum, we currently use Rightnow Service Cloud and our default SLA (resolution date) on all service requests is 3 working days.

On some occasions, the service agent will agree with the end user (employee who raised the service request) that the request may take longer than the standard 3 day. 

We are currently unable to manually amend the resolution date on the specific service request (we used to be able to on our old ERP Oracle EBS)

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!