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Incident Thread masking

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edited Feb 16, 2020 3:58AM in Agent Desktop 3 comments

Summary

Incident thread masking for 6 digits dob mmddyy format

Content

I have been trying to fixing masking problem for mmddyy dob format.

I have used \b[0-9]{6}$ custom mask. It's working as expected for mmddyy format. But when I enter reference#, it is also masking last 6 digits of ref#.  

for ex:200215-00001 If I enter this Ref# into Threads, it's masking last 6 digits. 200215-XXXXXX. I tried a lot to fix this issue.

What is the best way we can mask only 6 digits of a word.

If someone has fixed this kind of issue, please help.

Thanks,

Narendra

Version

19C

Code Snippet

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