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Unable to pass custom fields using Chat REST Api

Accepted answer
edited Jun 8, 2022 12:09PM in General Technical Discussions 5 comments


Receiving Empty values when passing Custom Fields using Chat REST API


I am having trouble passing the custom field values using the establishSession  api call. Here is the sessionInformation that I am passing.

    "sessionInformation": "{\"emailAddress\":\"\", \"firstName\":\"John\", \"lastName\":\"Doe\", \"question\":\"Test Chat\", \"customFields\":[{\"name\":\"movie_title\",\"type\":\"string\",\"value\":\"Avengers\"}], \"auxiliaryData\": {\"BROWSER\":\"Firefox\", \"OPERATING_SYSTEM\":\"iPhone OS\", \"USER_AGENT\":\"Mozilla/5.0 (iPhone; CPU iPhone OS 11_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.0 Mobile/15E148 Safari/604.1\"}}"

Per the documentation, I see that I need to pass name and value for text customfields and name and id's for custom field menus. Please let me know if I am doing anything wrong.

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