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How do I file a service request (SR)?

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edited Feb 25, 2020 9:33PM in DataFox 1 comment

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My Oracle Support (MOS), an exclusive web support portal, offers real-time access to our technical support team members, which are specifically dedicated to providing assistance for the DataFox product. If you are looking for one-on-one support, please register for MOS and file a service request.

Register for My Oracle Support (MOS):

My Oracle Support gives you access to our technical support team members who are committed to solving DataFox product problems. First time users will have to register on MOS using their email address.

Open a Service Request (SR) in MOS:

  1. Go to the MOS sign-in page.
  2. Select the “Cloud Support” radio button in the upper-right corner and sign in.

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