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S/MIME Sign box checked by default

Received Response
edited Jun 13, 2022 4:12AM in General Technical Discussions 1 comment


I posted this in the Agent Desktop forum too, but it seemed like an Add-In is the most likely solution. Has anyone built an Add-In so that all outbound emails have a digital signature? Does it work for automated responses? Any suggestions or lessons learned would be very appreciated!


Our client is requiring that all outgoing emails be digitally signed. We already have certificates in place for our OSC mailboxes, but I don't want our agents to have to check the Sign box each time they send an email. 

Is anyone aware of a solution for having the Sign box checked by default or for the signature to be added automatically through some other means? I'm hoping there is an add-on for the admin layer, rather than having to send the emails through an API.

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