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BUI copy a workspace value on button click

Received Response
edited Jun 13, 2022 4:12AM in General Technical Discussions 4 comments


Looking for a method to copy an unsaved value to a custom field


Hi everyone,

Let me describe the business requirement. 

A new incident is in the process of being created. The agent selects a contact to be the primary contact. This contact's address display in the incident workspace. We have a button "copy contact address" that will use the contact's home address as the value to fill a custom field that stores the incident address. Using the BUI extensibility framework, I am only able access the field value of an incident that has already been saved. 
My question then is how can I access the contact's address without first saving the incident? The code below returns null unless the record has been saved (which I'm assuming is intended). 

Howdy, Stranger!

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