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SOAP XML payload to attach a file

Accepted answer
edited Jun 8, 2022 12:09PM in General Technical Discussions 5 comments


How to create an incident with file attachment


Hi all,

I am trying to create a new incident with attachment via SOAP client and trying to figure out the XML payload for this.

I have tried the below (excerpt from the crate incident request) and it doesn't create an attachment.

                <ns4:IncidentFileAttachment xsi:type="ns4:IncidentFileAttachment" action="add">
                    <ns4:Name>Test File Attachments</ns4:Name>

Can anyone please confirm if the object types (tags) are correct for an attachment. I am not able to find any  documentation online.

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