You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to get values of matrix question into incident thread?

Received Response
39
Views
1
Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 1 comment

Content

Hello All,

I have a matrix question which allows customers to pick a date/time for an appointment. I'd like to send the values of that question into a service ticket. Is this feasible?

Currently the question is referenced via a campaign. 

 

Thank you!

Version

19D
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!