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How to get values of matrix question into incident thread?

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edited Jun 8, 2022 8:57AM in Agent Desktop 1 comment

Content

Hello All,

I have a matrix question which allows customers to pick a date/time for an appointment. I'd like to send the values of that question into a service ticket. Is this feasible?

Currently the question is referenced via a campaign. 

 

Thank you!

Version

19D
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