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Create Thread on Incident via ReportCommandAddin

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edited Mar 20, 2020 4:36PM in Integrations and APIs 1 comment

Summary

Create Thread on Incident via ReportCommandAddin

Content

Hi all,

Ive been trying to create new Thread on an existing incident. As far as I understood you need to update an Incident with a new Thread attached to it to do so. Ive put a value update on the incident subject to make sure the update itself is running, which it is, but nothing is getting added to the Threads and there is no error that I can see so I have to assume Im doing something wrong.

First question, am I correct in my understanding that to add a Thread you run an Update on Incident?

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