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Creating new Answer

Received Response
edited Mar 23, 2020 4:13PM in Agent Desktop 1 comment


New Answers are not searchable


I know this is a total newbie question.   I haven't added an answer before to our system.


I'm trying to create a new answer in our system.   But it isn't searchable on our portal.

I have it set as "Public".  And the access level is "Internal", which is what all the others are.

But when I go to our portal, i can't search using any of the keywords or anything.


Is there a visibility i need to look at?    When I saved, it did show my my Interface.  But it had a red "X" next to it.   And now, I'm unsure how to get back to that screen.

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