Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Finding Standard Text Just Got a Whole Lot Faster! — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Finding Standard Text Just Got a Whole Lot Faster!

Received Response
53
Views
2
Comments
edited Mar 25, 2020 9:00PM in Agent Desktop 2 comments

Summary

The new release of Browser UI has a great new feature to boost agent productivity.

Content

Users creating incident thread entries can now type the ‘$’ character to trigger an inline search by Standard Text title. The search results are presented inline and are progressively filtered as more letters are entered. The user can select and insert their desired Standard Text entry using their mouse or the keyboard.

While we know there is a lot of opportunity to make Standard Text even more useful, we think this new method is far more effective compared to memorizing hotkeys or searching through the folder hierarchy in the Standard Text sidebar. See below for feature details and a demo video.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!