Finding Standard Text Just Got a Whole Lot Faster!
SummaryThe new release of Browser UI has a great new feature to boost agent productivity.
Users creating incident thread entries can now type the ‘$’ character to trigger an inline search by Standard Text title. The search results are presented inline and are progressively filtered as more letters are entered. The user can select and insert their desired Standard Text entry using their mouse or the keyboard.
While we know there is a lot of opportunity to make Standard Text even more useful, we think this new method is far more effective compared to memorizing hotkeys or searching through the folder hierarchy in the Standard Text sidebar. See below for feature details and a demo video.