Information About Service Request Queue Assignment
Content
Refer the following helpful links if you want to configure queue assignment for the COVID19 support service requests shown in the case study.
Create a Queue
https://youtu.be/yj039v5MFLA
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAUEC3131859
How You Define Queue Assignment Rules
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAIEC2022952
Set Rules for Queue Assignment
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAIEC2194851
How You Assign Work to a Queue
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAIEC3689813
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