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Information About Service Request Queue Assignment

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Apr 1, 2020 10:30PM edited Apr 1, 2020 10:30PM in CX Sales and B2B Service COVID-19 Case Study 1 comment

Content

Refer the following helpful links if you want to configure queue assignment for the COVID19 support service requests shown in the case study.

Create a Queue
https://youtu.be/yj039v5MFLA
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAUEC3131859

How You Define Queue Assignment Rules
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAIEC2022952

Set Rules for Queue Assignment
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAIEC2194851

How You Assign Work to a Queue
http://www.oracle.com/pls/topic/lookup?ctx=cloud&id=FAIEC3689813

This information is now also added to the step-by-step collaboration workbook.

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