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Clear assigned to field of incident

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edited Apr 6, 2020 7:00PM in General Technical Discussions 3 comments

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Hi people! 

I need to clear the "assigned to" field of incidents in a given moment of my process. I tried using business rules, that would set both the queue and the assigned to to null. The queue works fine, but the incident remains assigned to the agent it was before. 

Does anyone knows why this happen?

Thanks! 

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