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Clear assigned to field of incident

Received Response
edited Apr 6, 2020 7:00PM in General Technical Discussions 3 comments


Hi people! 

I need to clear the "assigned to" field of incidents in a given moment of my process. I tried using business rules, that would set both the queue and the assigned to to null. The queue works fine, but the incident remains assigned to the agent it was before. 

Does anyone knows why this happen?


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