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Preferred Contact Method — Cloud Customer Connect
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Preferred Contact Method

Received Response
15
Views
2
Comments
edited Apr 8, 2020 5:34PM in Agent Desktop 2 comments

Summary

Can we set a customer's preferred way to be contacted?

Content

Hi, is there a setting currently that would enable us to set a customer's preferred contact method? For example, a customer would only like to receive emails and no calls.  

Version

19A
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