You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Preferred Contact Method

Received Response
96
Views
2
Comments
edited Apr 8, 2020 5:34PM in Agent Desktop 2 comments

Summary

Can we set a customer's preferred way to be contacted?

Content

Hi, is there a setting currently that would enable us to set a customer's preferred contact method? For example, a customer would only like to receive emails and no calls.  

Version

19A
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!