You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Inlays - custom events for inlay open and start chat options

Received Response
47
Views
6
Comments
edited Apr 24, 2020 3:23PM in Customer Portal 6 comments

Summary

any cust events available for actions inlay opening and chat start

Content

Hi,

We are looking to capture statstics of how many times inlay opened and how many started chat using inlay.

For this we need to write custom logic on inlay opened and start chat actions but as inlays loading in iframe we are not able to use javascript events.

So that any custom events available to capture these events and to perform our logic? As of now we can see both below events available but not much of use.

inlay-oracle-chat-embedded-loaded

inlay-oracle-chat-embedded-show

Any other ways to capture data of chat inlay opened and start chat actions?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!