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Chat Inlays - custom events for inlay open and start chat options

Received Response
edited Jun 7, 2022 1:20PM in General Technical Discussions 6 comments


any cust events available for actions inlay opening and chat start



We are looking to capture statstics of how many times inlay opened and how many started chat using inlay.

For this we need to write custom logic on inlay opened and start chat actions but as inlays loading in iframe we are not able to use javascript events.

So that any custom events available to capture these events and to perform our logic? As of now we can see both below events available but not much of use.



Any other ways to capture data of chat inlay opened and start chat actions?

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