SummaryIncidents not auto-closing
At present our incidents are not setup to auto-close. I have now enabled this in our test instance and set the minimal time of 6 hours to ensure that everything works before promoting to production.
To note, the seeded statuses don't meet our business requirements, so I have made a slight amendment. They now are as follows:
- 'Solved' has been renamed to 'Closed' which has the behaviour of 'Solved'.
- Created new status of 'Resolved' which has the behaviour of 'Waiting'.
My understanding that the CI_HOURS will auto-close an incident that is a behavioural status of 'Waiting' to 'Solved' once it has reached 6 hours and no update has been provided?