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Unable to find "Return Only Without Credit" Order line type. — Cloud Customer Connect
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Unable to find "Return Only Without Credit" Order line type.

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edited May 12, 2020 8:00AM in Service Logistics 2 comments

Summary

Unable to find "Return Only Without Credit" Order line type.

Content

Hi,

In Service Logistics 20B release readiness document we have new service activity codes for Depot Repair as shown in the below screenshot. But we are unable to define these new Service Activity codes because "Return Only Without Credit" Order line type is not coming in the list.

Hope we need to add it in the Lookup "ORA_DOO_RETURN_LINE_TYPES" but once after adding in Lookup which Orchestration Processes we need to assign to this Line Type ?

Do we need to create a new custom Orchestration Processes by copying existing ReturnOrderGenericProcess ? If yes can you please let us know what modifications need to be done to it.

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