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Button to Submit an Update to Case is "greyed" out

Received Response
edited May 12, 2020 5:15PM in Customer Portal 4 comments


Button to Submit an Update to Case is "greyed" out


We have a customer that when trying to update a case the button to submit the update is greyed out. This is also occurring when they try to "Ask a Question". Any ideas why this is occurring how to fix?


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