Chat business rules not being followed
Content
Hi,
For simplification:
- Two profiles. Profile A and Profile B
- Two chat queues: Chat Queue A and Chat Queue B
- Two categories: Category A and Category B
- Two business rules: Chat Rule A, Chat Rule B
So our first chat rule is Chat Rule A and it says if someone selects Category A, that it should go to the chat queue called Chat Queue A
Our second rule is Chat Rule B and it says if someone selects Category B, that it should go to the chat queue called Chat Queue B
Our 3rd rule is that if someone doesn't answer in Chat Rule B, then after 1 minute, redirect them to Chat Queue A
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