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Join condition for Search Knowledge base report with incident language id

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edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments

Summary

Join condition for Search Knowledge base report with incident language id

Content

Hi Team,

We have integrated the Search Knowledge base functionality with incident workspace. Now, whenever an Agent works on an incident in incident editor and opens Search Knowledge base functionality and searches for an article, it fetches the matching articles in all the languages. We have a requirement where we want to search for the articles where the language of the article matches with language of that incident. I created copy of the report used for Search Knowledge base functionality and tried combinations to achieve this functionality, but could not. Can you please help me out?

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