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Unable to open/download file attachments error message in BUI

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edited Jun 2, 2020 5:51PM in Agent Desktop 3 comments

Summary

Unable to open/download file attachments error message in BUI

Content

When I go to a report in BUI and try to download & open in Excel, pdf, html, I get this error:

Unable to open/download file attachments

There is a KB article about it, but its little confusing. The values mentioned in there are blank, so there shouldn't be any issues.

https://cx.rightnow.com/app/answers/detail/a_id/10520

Anyone knows a fix to this?

Thanks,

Santhosh

 

Version

19D
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