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Incident Auditing for Incidents created by Rest APIs

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edited Jun 3, 2020 9:24AM in Integrations and APIs 1 comment

Summary

Incident Auditing for Incidents created by Rest APIs

Content

Hi Team,

For Our Site, one system is using Osvc Rest APIs to create, update the incidents with the API user we provided. Now, every-time they update the incident, in the incident audit logs, it shows the API user's name which we provided to them. There are hundreds of the users for that system who are using our APIs using the single user we provided and there by we are unable to verify the audit logs and we are unable to update the audit logs.
Can you please let me know how can we update the created/updated by fields of incidents to track them in audit logs?

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