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Data Lifecycle Management Filtering Options

Received Response
edited Jun 8, 2022 10:31AM in Agent Desktop 3 comments


Data Lifecycle Management Filtering Options


We are trying improve the performance of our searches with the agent UI and Customer Portal for our customers as we have over 1M cases in our system. I was hoping to use DLM to archive based certain filters. In reviewing in out test environment, it looks like we are limited to the templates with only filters on Status Type (not actual Status names). We are currently on 19A and wondering if in more recent versions there are more options available.

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