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(KA) How to display translated Feedback Rating for content type based on Locale/Interface?

Received Response
edited Jun 8, 2022 8:36AM in Agent Desktop 1 comment


How to assign English feedback rating to English interface/locale articles, and French feedback rating to French interface/locale articles?


In Knowledge Advanced, I've created an assigned an English feedback rating to my content types in the English interface, then I went to the French interface to create an assign a French feedback rating to my content types in the French interface, but it overwrote the assignment in the English interface and now all my English articles have the French feedback rating that I created.

How do I have the same feedback rating display in different language interfaces for articles for the same content type in different locales? The feedback rating does not seem to translate automatically like the content type attribute names do based on article locale. Furthermore, I can't assign more than one feedback rating to a content type based on interface/locale (English rating for English interface, French rating for French interface).

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