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CTI in BUI

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edited Jun 23, 2020 3:26AM in UI Extensibility 5 comments

Summary

Implementing CTI in BUI

Content

Hi All,

As according to the latest documentation updated upto 20/05/2020, CTI support is not provided in BUI.(check link https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/cti%20in%20bui).

However, we are exploring options to make this work as we don't want to miss out all the latest UX features provided by BUI just because of this issue. We have found out that if we write a custom script to search for contacts based on phone numbers, it is possible for us to open a contact workspace by hitting the following url format.:

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