You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

CTI in BUI

Accepted answer
89
Views
5
Comments
edited Jun 13, 2022 4:12AM in General Technical Discussions 5 comments

Summary

Implementing CTI in BUI

Content

Hi All,

As according to the latest documentation updated upto 20/05/2020, CTI support is not provided in BUI.(check link https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/cti%20in%20bui).

However, we are exploring options to make this work as we don't want to miss out all the latest UX features provided by BUI just because of this issue. We have found out that if we write a custom script to search for contacts based on phone numbers, it is possible for us to open a contact workspace by hitting the following url format.:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!