CTI in BUI
SummaryImplementing CTI in BUI
As according to the latest documentation updated upto 20/05/2020, CTI support is not provided in BUI.(check link https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/cti%20in%20bui).
However, we are exploring options to make this work as we don't want to miss out all the latest UX features provided by BUI just because of this issue. We have found out that if we write a custom script to search for contacts based on phone numbers, it is possible for us to open a contact workspace by hitting the following url format.: