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Need help with ChatQueueSearch Widget

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edited Jun 23, 2020 6:25PM in Customer Portal 2 comments

Summary

Can I pass the product parameter into the standard ChatQueueSearch widget or one of its contained widgets??

Content

Disclaimer: I am not a developer. I know just enough PHP, HTML, CSS, and JS to be dangerous. I would still like to attempt to solve this issue.

We have over 1000 products and our knowledge is very model specific. I need to be able to pass the model selected on the chat_launch page into the ChatQueueSearch widget based on parameters contained in the chat landing page url. Is there a way to do this without creating a custom widget?

I know some of the keyword search widgets can use something like this:

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