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Access Terminal Object via REST API

edited Jun 8, 2022 12:09PM in General Technical Discussions


How to access standard terminal object for logging using REST API


In Service Cloud, The logging framework can be used for debugging runtime problems with custom process scripts during development and testing. Two entities are used in custom process logging:

Terminals—Provide the logging function. You define terminals in PHP scripts that you import to the process designer. The Terminal class is provided with Connect Common Object Model (CCOM) version 1.3 and later.

Probes—Control which terminals are used for logging. You create probes on the Agent Browser UI using the probe designer.

We have business requirement to log each integration transaction from service cloud to third party software. For notification, we need to log each request & response in service cloud.

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