You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there a way to get a "reply all" button on incidents?

Accepted answer
edited Jun 8, 2022 10:31AM in Agent Desktop 6 comments


When replying to a mail involving more than one person, there is no reply all button


We ahve a scenario where a number of people are included in an incident and we need to reply to them all at one go.... current i have to attach each contact again individually, but would love to be able to just reply all.... does anyone know if this is possible?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!