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Users Unable to install and launch Agent Desktop

Received Response
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edited Jun 8, 2022 10:31AM in Agent Desktop 5 comments

Summary

Problem installing and launching the AD

Content

Hi Guys,

Hope you are all keeping safe.

Some of our users are experiencing a problem where they are not able to successfully install and launch the agent desktop. In trying to trouble shoot, we have tried to rule out:

1. Workstation-related issues: other users are able to successfully install and launch the AD in the same workstation that the affected users cannot. Therefore the machines/workstations are okay.

2. The Service Cloud application itself: there are other users who successfully installed and launched.

3. The Users' Domain profile: the affected users and those not affected are in the same domain profile with similar permissions.

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