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create incident from rejected email by mail filters

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edited Jul 1, 2020 5:35PM in Agent Desktop 1 comment

Summary

create incident from rejected email by mail filters

Content

Hi ,

We have a requirement where we want to process the email rejected by Spam Filters based on certain selection and create as an Incident. 

Please let us know is there a way to create incident from Spam Filtered email.

Also How to stop email getting converted as Incident.

Thanks

Jagadeesh G

 

 

 

 

Version

20C
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