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Contact Audit Data

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edited Jul 2, 2020 11:55PM in Agent Desktop 1 comment

Summary

Where can I get Contact update data or can't I get it?

Content

Hi All,

Looking for a way to retrieve data as it pertains to Contact record updates so we can see the contact history as it relates to the incident submitted at the time.  Ex.  Customer changes first name, last name, any custom fields added to Contact record.  For our business process we need to be able to see those changes but can't find a way to get at that data.  

Currently I only see the Transactions table that would maybe store that info but it appears it does not.  I joined it to the contact table to see if I could see any updates with the contact but that did not work.  Any suggestions would be great..thanks!

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