How to add product to incident created by techmail when product is mentioned in email body
Summary
How to add product to incident created by techmail when product is mentioned in email bodyContent
I have requirement that I need to add product to Incident when incident is created from techmail. Product number will be mentioned in email body as below sample email:
It looks like this:
type: text/html; charset=UTF-8
server: ****.0.0.1:xx
from: ****[email protected]
to: [email protected]
subject: Looking for a product
X-Mailer: ColdFusion 11 Application Server
body:
body:
body: <p>Name: **** YYY</p><p>Product code: 290</p><p></p><p>Inquiry: test test</p>
body:
Please let me know how can I achieve this? I am not a technical person so if you can let me know how can i do it if it needs customization and can not be done by business rule like any widgets or code packs needs to be changed.
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