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Turning on Dormant Incidents but not Archiving

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edited Jun 8, 2022 11:32AM in General Technical Discussions 1 comment


Turning on Dormant Incidents but not Archiving


We have had Oracle Service Cloud (RNT) for almost 14 years and would like to test turning on the DORMANT_INCIDENTS but not Archive or Purge cases. Based on what I've read Archiving and Purging is not turned on but want to make sure if I turn on DORMANT_INCIDENTS in our test environment that this will not cause any issues or turn on Archiving and Purging. If there are any best practices for testing and implementing in production that would be greatly appreciated.

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