You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to get info on (To in email) if incident is created by Bcc email of mailbox

Received Response
edited Jul 9, 2020 12:18PM in General Technical Discussions 3 comments


We have typical requirement coming up in which Oracle fusion OM will send email to customer on various order stages.

Client wants to track this communication in service cloud. I had offered we can keep service cloud mailbox email id in Bcc of the mails generated from Oracle fusion OM.

But in this email, To address will contain actual customers email address.

Is there any way I can get this email address and create Incident on that contact/organization?




Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!