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Prevent files getting attached to incident, once Terminate button is clicked — Cloud Customer Connect
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Prevent files getting attached to incident, once Terminate button is clicked

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edited Jul 10, 2020 9:22PM in Agent Desktop

Summary

: Stop files getting attached to Incident sent through Chat. The files are getting attached to incident once the chat Terminate is being clicked.

Content

Description:

Motive: I am trying to upload any attachments to private database through API call and does not want any attachment to be saved in Oracle service cloud. The files sent through chat is getting attached to OSC which I would like to prevent.

When a customer is chatting with agent and file is being sent by customer.

That file can is received by agent under Engagement tab which can also be opened to view.

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